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Email Related Issues

Topic:

outlook & 3 dongle

Posted by: Lorraine P.      26 Apr 2010 @ 06:36
outlook & 3 dongle

I have bought a 3 dongle for my Toshiba laptop and it will not let me use outlook? have trued changing the server etc but have heard that there may be a driver missing - any info?

Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      26 Apr 2010 @ 07:24
RE: outlook & 3 dongle

There isn't a missing 'driver' - if your 3 dongle lets you connect to the internet you can use it to receive your Outlook email messages. Sending messages is a bit more tricky.

There are TWO servers, one for incoming email and one for outgoing email. The one for incoming email should NOT be changed, the one for outgoing email should be smtp-mbb.three.co.uk . Use the default port 25, no SMTP authentication is required (I understand). These settings only work to send email via the three dongle so if you also use a fixed line ISP it is best to set up a second email account to use when sending emails via 3. Alternatively, it may also be possible to use your existing outgoing email server on a different port (i.e. not port 25) but only if your provider has this facility.

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Reply by: Lorraine P.      26 Apr 2010 @ 07:57
RE: outlook & 3 dongle

Thanks for the reply but I have tried all of that and been on the phone for hours to 3 and tey cannot sort either
I need to keep my email address as I use it for business - major headache to change it

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      26 Apr 2010 @ 08:22
RE: outlook & 3 dongle

who s the e-mail company? Some do not allow mail to be sent from third party internet networks as a spam prevention feature

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      26 Apr 2010 @ 08:24
RE: outlook & 3 dongle

you may have to send mail through "3"s servers but collect it through your ISPs
please tell us the ISP, the server names you are using, and the error messages you are getting

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Reply by: Lorraine P.      26 Apr 2010 @ 09:05
RE: outlook & 3 dongle


I got all this from my IT guy - he cannot fix remotely

mail server user name
lorri.angus@angushomescyprus.com

Incoming mail ; angushomescyprus.com (SSL)06-shared.site 5032009theplanethost

out going mail : angushomescyprus.com server requires authenation 2525
SSL 06-shared site 5032009 theplanet.host
port 465

supported outgoing mail protocols
SMTP SMTPS (SSL/TLS)

have tried everything am now ready to drop the whole lot out of window

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      26 Apr 2010 @ 10:26
RE: outlook & 3 dongle

1) speak to planethosts NOT your IT guy as they will have seen this problem before and will know the settings need to authenticate you properly
2) if they can't fix it then you're going have to send using "3"s SMTP servers, using a 3 e-mail account, with the return address set as the

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      26 Apr 2010 @ 11:38
RE: outlook & 3 dongle

I see this problem quite a lot. A client goes to a web designer who sets up a domain for them with email and a web page (presumably www.angushomescyprus.com in Lorraine's case) but the email is actually hosted by another contractor (presumably http://www.theplanet.com/ here). Web Designer A may be good at web design but doesn't know much about how Host B's email system works so the poor client gets into this sort of difficulty.

As Jon says, it looks as if your IT Guy may know how to make web pages look good but he doesn't seem to know how to solve email problems. So you must either go to www.theplanet.com or hire another IT Guy or Gal to do this for you. The IT Guys and Gals at PCIQ specialise in making computers work so one of us should be able to do this job if you like.

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Reply by: lorraine P.      26 Apr 2010 @ 14:15
RE: outlook & 3 dongle

Thanks for all the help & advise guys - after many hours on the planthost and then another host company who is appears is the main host??? nobody can sort this
I have now pulled the plug on 3 mobile broadband and about to take it back to where I bought it - its is a very common problem -but this with this supplier especialy - so be warned DONT BUY 3 MOBILE BROADBAND - BECAUE IT BLOCKS EVERYTHING

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      26 Apr 2010 @ 17:16
RE: outlook & 3 dongle

I set up a t-mobile dongle for a client quite recently. Overall the Internet service seemed rather erratic but email (Outlook Express) worked okay, receiving from Orange but sending via the t-mobile SMTP server. The only problem was that one email provider (BT, I think) refused to accept email sent from t-mobile because they had been blacklisted.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      26 Apr 2010 @ 20:22
RE: outlook & 3 dongle

I think the problem with BT is more convoluted than a simple blacklist: you actually have to go into the BT account settings on their servers (via their webmail client) and specifically enable the t-mobile or 3 or whatever smtp servers as "authorised" to send on your account
Its messy, very messy

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      26 Apr 2010 @ 20:28
RE: outlook & 3 dongle

Whilst you are correct, Jon, that's not what I am saying. Any messages my client tried to send to someone with a BT email address were bounced back undelivered. The automated message from BT implied they had blacklisted t-mobile.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      26 Apr 2010 @ 21:05
RE: outlook & 3 dongle

OK sorry - misread your post

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Reply by: Richard  D.      16 Aug 2011 @ 08:54
RE: outlook & 3 dongle

I have used Alan B's suggested settings in Outlook on my Sony laptop and I am pleased to say that it works. Be patient with the first test message at it takes a couple of minutes to send after that you are at the mercy of the speed of your connection. Thank you Alan most helpful, I spent many hours previously trying different methods.

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Reply by: P M.      23 Jan 2012 @ 09:16
RE: outlook & 3 dongle

Thanks for this it is v interesting as I have same issue. I travel with Dongle on train then connect to wifi in office. All outbox mail I have written stacks up until office then sends. Outlook seems to have no way of setting up two smtp's for one mail address which would be the ansnwer?? thx

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Reply by: P M.      23 Jan 2012 @ 11:53
RE: outlook & 3 dongle

Fixed it. Couldn't understand how to have 2 different SMTPs in place. You don't need to. I changed the port from 25 to 26 in Outlook and did nothing else. It all works on the dongle and also when I connect at the office as well. It may work for you depending on your ISP?

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      23 Jan 2012 @ 12:32
RE: outlook & 3 dongle

P.M. I think you have just struck lucky in that your email provider uses port 26 as an alternative to SMTP port 25. But that's useful to know; it would be more useful if you identified your email provider.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      23 Jan 2012 @ 15:13
RE: outlook & 3 dongle

port 26 usually gets used when SMTP has to be authenticated by the server, so I assume you've got authentication turned on?

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Reply by: R J.      27 Jan 2012 @ 15:01
RE: outlook & 3 dongle

This (outgoing email should be smtp-mbb.three.co.uk ) worked for me. Thanks for help.
After 2 days trying to figure this out. Why couldn't 3 have had instructions for this?

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Reply by: Stuart N.      9 Feb 2012 @ 20:19
RE: outlook & 3 dongle

My settings with BTINTERNET for 3 was to change the outgoing server to smtp-mbb.three.co.uk and in the 'outgoing server' tab checked the 'Log Onto incoming mail server before sending email'

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      9 Feb 2012 @ 23:42
RE: outlook & 3 dongle

something I discovered this week while trying to get an iPad to work on Orange with a third party mail provider was that Orange block port 25 to prevent spam relays. I wonder if 3 are doing the same?

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Reply by: Wim W. PCIQ IT ProfessionalIT Professional in Rushden, NN10      11 Feb 2012 @ 00:09
RE: outlook & 3 dongle

I've been using Three for years, and I can use any POP or SMTP email as I like (with both my own domains and things like gmail and yahoo), with and without SSL, through Thunderbird and Seamonkey. I have never used Three's SMTP servers, as I never had any need to.

I suspect bad settings or lack of understanding is at the root of the problems here. Or possibly dear old outlook.

As far as I'm concerned, Three blocks nothing, not even when abusing your mobile as a wifi access point for multiple computers!

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Reply by: Mark G.      7 Jun 2012 @ 11:55
RE: outlook & 3 dongle

MANY MANY MANY MANY thanks. I was a click away from throwing my dongle out of a very hisg window. But Alan B post sorted the problem out, no problem. A big thank you once again

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Reply by: bigmac .      19 Sep 2012 @ 09:52
RE: outlook & 3 dongle

Three now say on their help page-

If you are unable to send email when connected to Three Mobile Broadband, you should change the Server Port to 587.

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Reply by: jimmy g.      16 Oct 2012 @ 17:48
RE: outlook & 3 dongle

Try this worked like a treat for me

http://office.microsoft.com/en-us/outlook-help/microsoft-office-outlook-hotmail-connector-overview-HA010222518.aspx

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Reply by: paul .      30 Oct 2012 @ 20:37
RE: outlook & 3 dongle

The info provided by Alan B. below was correct and got me out of a fix so saying thanks

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