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Topic:

blue screen

Posted by: sharon t.      24 Sep 2008 @ 18:45
blue screen

wenever i load the computer up it loads for a bit then i get shut down and a blue screen appears then it will shut down and restart then i have to load it back up only in safe mode or safe mode with networking it started happening after i downloaded a antivirus with a keygen then computer went really slow and i deleted the set up program could any one help me please

Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      24 Sep 2008 @ 21:05
RE: blue screen

"i downloaded a antivirus with a keygen"
When there are so many free antivirus programs around, what was the point of attempting to use a pirate copy - which came with a malware payload?
I hope you've learnt your lesson
From your posting its clear you won't be able to take the steps yourself to attempt to disinfect the machine. Therefore you have one of two choices
1) Reload the machine to factory settings (Assuming it came from a major supplier and hasd that facility)
2) Call in professional help
Sorry, but I have little sympathy for anyone who plays with fire and then gets burnt. If you download keygens you WILL get hacked - or worse

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Reply by: sharon t.      25 Sep 2008 @ 11:37
RE: blue screen

i had a free antivirus on the machine and it did not pick anythin up but i was so sure there was somethin on the pc because how slow it was loadin and programs kept freezin yes the computer was bought from a company and it has genuine windows on it could you tell me how 2 restore factory settings plz only i dont have a clue how 2 do that if all else fails i will call proffessional help in

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Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Manchester, M16      25 Sep 2008 @ 22:22
RE: blue screen

Sharon,

Why were you so sure that there was something on your computer that you went as far as getting a dodgy copy of some antivirus?

A PC slowing down is usually down to a build up of startup files and hard disk problems.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Sep 2008 @ 23:06
RE: blue screen

"could you tell me how 2 restore factory settings plz "
it depends on the make and model of machine
Best to read the manual that came with it

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      25 Sep 2008 @ 23:14
RE: blue screen

or as is known to all genuine techies "RTFM"

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