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my mac won't start

Posted by: anna c.      29 Apr 2008 @ 21:27
my mac won't start

my old mac was working all fine until few days ago while I was viewing some pictures it started to make a funy noise (it sounded a bit like a printer)for few seconds and then went off. When I tried to switch it on it made the noise again and then the screen displays a tiny folder in the middle. Any ideas if that's fixable ?
any help please.
Ania

Reply by: jon s.      29 Apr 2008 @ 22:06
RE: my mac won't start

Anna
which model of MAC?
And just how old?

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Reply by: anna c.      30 Apr 2008 @ 09:21
RE: my mac won't start

HI, its mac osx with a hard drive split into 10.0 and 9, Im not sure how old exactly about 10 yrs.(probabely died of natural causes then):-)

Ania

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Reply by: Michael B. PCIQ IT ProfessionalIT Professional in Abercarn, NP11      30 Apr 2008 @ 09:29
RE: my mac won't start

Hi Anna

I'm not a Mac expert but from what I do know about them this sounds like a hard drive issue. The folder (I believe) is displayed on a grey screen on startup when the Operating System or hard drive canot be located. This coupled with the noise you are hearing leads me to believe it's the hard drive.

If you are confident and replacing the drive or know someone who is and you have the recovery disk or Mac OS disk then you can purchase a new drive and fit it yourself. Alternatively if you are not confident with doing that then you really need to take it to a Mac service centre to get it repaired. Saying that, if it's 10 years old it might be time to put it to rest.

Regards
Mike

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Reply by: anna c.      30 Apr 2008 @ 10:28
RE: my mac won't start

Thanks Michael B. I'll try,after ten years it's hard to let go :-)
ania

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Reply by: Michael B. PCIQ IT ProfessionalIT Professional in Abercarn, NP11      30 Apr 2008 @ 13:48
RE: my mac won't start

Just one thing, before purchasing a new hard drive you need to confirm that it is the hard drive that's making the noise and this is the fault. Easiest way to do this is to remove the drive and power on the Mac, it still won't boot but the noise should be gone.

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Reply by: anna c.      30 Apr 2008 @ 18:38
RE: my mac won't start

oki and thanks again Mike

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Reply by: Michael H. PCIQ IT ProfessionalIT Professional in London, SW2      30 Apr 2008 @ 22:33
RE: my mac won't start

Definetley hard drive or hard drive controller. You will need to open it up to be sure.
Not much fun I'm afraid!

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      30 Apr 2008 @ 23:53
RE: my mac won't start

presumably a ten year old Mac is going to have a SCSI drive - probably with an out-of-date connection interface. I'd lay odds that she won't be able to find a new replacement drive with the correct interface. And even if she does, will the machine recognise it?
This is a cut-your-losses situation. Its NOT worth attempting to repair unless the machine has essential data on it - in which case you are looking at a data recovery situation, NOT a repair
In my view time to chuck it away and buy an new system

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Reply by: anna c.      1 May 2008 @ 09:33
RE: my mac won't start

THANKS GUYS ! I'VE JUST FOUND SOMEONE TO HAVE A LOOK AT IT, I DIDN'T EVEN MANAGE TO OPEN THIS THING UP.// THANK YOU AGAIN FOR TAKING THE TIME TO ANSWER MY CALL.
ANIA

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      1 May 2008 @ 17:26
RE: my mac won't start

We humans have a much longer lifespan than computers. My rule of theumb is that a computer ages about 10 years for every calander year so a ten year old computer is equivalent to a one hundred year old human. I know it is hard to say goodbye to a friend who has served you faithfully over many years but with a computer sooner or later you are going to have to.

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Reply by: Ian M. PCIQ IT ProfessionalIT Professional in Stoke-on-Trent, ST1      2 May 2008 @ 15:21
RE: my mac won't start

Alan you are right, but i'd estimate a PC's lifespan is classed as redundent after 4 years. This goes right back to the 8 bit era (VIC20's, C64's Dragon 32's, BBC Micro/Acorn electron, CPC464 etc) & the same can be said for consoles (Atari 2600, NES, Mega drive, SNES, PS1 etc) all have a lifespan of 4 years between coming on the market & then any support from the manufacturer stopping.

In many cases, walking out of the shop with a brand new PC system of the latest greatest spec still has an element of risk as chances are by the time you got it home & plugged it in, a newer, better machine would be available.

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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      3 May 2008 @ 17:52
RE: my mac won't start

Well by my rule of thumb a 4 year old computer is equivalent to a 40 year old human. Most sportsmen/women have reached the end of their sporting careers by age 40 so if you buy a "sports" computer to play fast computer games then it undoubtedly will be obscelete by the time it is 4 years old. Fortunately most of us buy computers to surf the internet, send emails, do word processing etc and a computer used for this sort of task can go on much longer, just as humans who do desk work have longer careers than sports people.

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Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Edinburgh, EH1      5 May 2008 @ 10:22
RE: my mac won't start

Hi Anna,

Sounds as if the hard drive has given up the ghost.

Mac's use a standard IDE interface so you will be able to buy a replacement hard drive for less than £50.

It may also be possible to recover your data from the old drive.

Put a request in for someone to come and have a look at it.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      7 May 2008 @ 00:50
RE: my mac won't start

"Mac's use a standard IDE interface"
Huh? OK recent ones use SATA, but all the old ones I've ever taken apart used SCSI in one form or another...

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