Upgraded to Windows 7 now printer won't work

Our PC was rebuilt due to a RAID failure. My husband upgraded it to Windows 7 while rebuilding it. Now our printer won't work. He's tried downloading drivers from Dell (it's a Dell 966 AIO, deleting the existing drivers and reinstalling, and letting 'windows update' update the drivers and nothing works. The error message simply says 'windows cannot print due to a problem with the current printer set-up'. HELP!

Is he sure that he got the right drivers? There are two versions, one for 64bit operating systems, and one for 32 bit O/S's. I could not see any drivers specifically for Windows 7, but the Vista ones should work.

Try deleting the printer, unplug it from the PC. Shutdown and restart the PC. Then plug the printer in, and the PC should recognise it. When it asks for a driver, point it to the files that he downloaded.

Using Windows 7, use the Vista drivers in the compatibility mode.



Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)