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Printer Issues

Topic: HP Printer

Posted by: frank m.      21 May @ 22:45
HP Printer

I have an HP Printer and use Windows 7,while I was on BT Broadband the printer&scanner both worked.I then changed over to VirginMedia after help from HP the IT Tech got the Printer working.
However despite instructions from HP he cant sort out the scanner And I cant even scan manually now.He put me on a Microsoft scanner but that went off as well.Has anyone any ideas PLEASE?

Posted by: Ant M. PCIQ IT ProfessionalIT Professional in Pontyclun, CF72      21 May @ 22:55
RE: HP Printer

Hi Frank

Is the HP a multi-function device (i.e. a printer and scanner in one)?

Is it a network enabled device (whether wireless or not)?

It's just that if all you have done is changed ISP, I'd suspect a networking issue to begin with....

Following that I'm assuming it may be to do with software that has been taken off (BT) and put on (Virgin)?

Can you tell us a bit more?

I see no particular reason why changing Internet Provider should stop your device working...

Many thanks
Ant

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Posted by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      22 May @ 01:00
RE: HP Printer

I'd hazard a guess that its a network-enabled printer attached to the router either by cable or wireless
Customer has changed from ADSL to cable - so now is probably using a cable modem plus wireless router (probably a Virgin approved belkin), wehras before it was all running off one router

Given that the printer probably already has its IP settings fixed, its going to need resetting to default and starting again - thats assuming you can get round the usual conflict between the cable modem and the router both wanting to allocate IP addresses...

However all this is guesswork
To try and help we need to know
model of printer and how its connected (USB, wireless, ethernet...)
the topology of your internet connection, and just what modems / routers you have in place
Its dead easy to mess the IP settings up on those

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Posted by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      22 May @ 08:36
RE: HP Printer

So perhaps the best way forward is to unhook the printer from the router and connect it directly to whatever computer wants to use it (using a USB cable)?

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Posted by: Ant M. PCIQ IT ProfessionalIT Professional in Pontyclun, CF72      22 May @ 23:23
RE: HP Printer

Jon - Virgin also do ADSL so it is not necessarily a switch to cable.

http://allyours.virginmedia.com/html/broadband/wherever.html

Frank - we need to know more if you'd like us to help.

Cheers
Ant

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