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Topic:

Can't install my 3 Huawei dongle software

Posted by: Craig W.      30 Apr 2012 @ 09:25
Can't install my 3 Huawei dongle software

I cannot install my 3 dongle software on my Sony laptop. When I insert the dongle and click the auto run, the install shield wizard dialoge box opens but the status bar only gets 3/4 of the way along and stops. It eventually says Not responding. I already installed the dongle on my acer netbook. Tried changing port letters etc but no joy.

Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      30 Apr 2012 @ 13:17
RE: Can't install my 3 Huawei dongle software

Presumably some software (or lack of software) on your Sony is preventing the installation from completion. If you told us a bit more about the Sony we might just be able to make an educated guess about how to fix the problem.

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Reply by: Craig W.      30 Apr 2012 @ 18:15
RE: Can't install my 3 Huawei dongle software

It's a Sony VAIO not sure what else I can assist you with but it's running Windows 7. I will advise any more info you need. Thanks

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Reply by: Richard B. PCIQ IT ProfessionalIT Professional in Edinburgh, EH1      30 Apr 2012 @ 22:02
RE: Can't install my 3 Huawei dongle software

Version of Windows on both laptops?
AV installed?
Security software installed?
Age of laptop?
Have you tried 3's website and the latest software from there?

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Reply by: Dave C. PCIQ IT ProfessionalIT Professional in Nuneaton, CV11      30 Apr 2012 @ 22:48
RE: Can't install my 3 Huawei dongle software

Try copying the installer from the dongle into a temporary location on the Sony laptop itself. This may give some indication as to whether the installation files are corrupted. Once copied, right clisk the installer/setup program and select "Run As Administrator". If this still fails, check the event logs for any clues as to the reason why.

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Reply by: Craig W.      1 May 2012 @ 10:20
RE: Can't install my 3 Huawei dongle software

I'm running Windows 7 Home Premium on the PC it won't load and XP (Version ? as I don't have it with me)on my netbook. Avast AV on both. This laptop less that 2 years old. Netbook 4 years old. Security software? Avast?. Haven't tried 3 website but will.

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Reply by: Craig  W.      1 May 2012 @ 11:16
RE: Can't install my 3 Huawei dongle software

Tried copying and running in a temp location and running as admin but no joy. The events log file meant nothing to me. Not sure what I was looking for. 3 website has not software on it for my E353 dongle.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      1 May 2012 @ 16:15
RE: Can't install my 3 Huawei dongle software

Windows 7 already contains drivers to run 3G dongles. I suspect thats clashing with the installation.
When this has happened in the past I've successfully simply let Windows install its built in driver and then configured the connection as a dial up modem. Seems to work OK

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Reply by: Craig W.      1 May 2012 @ 23:08
RE: Can't install my 3 Huawei dongle software

Thanks for all your help but nothing worked so I will live with the fact that the dongle is shagged on this laptop. Will travel the world with my netbook. thanks but you were no help at all!!

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      1 May 2012 @ 23:32
RE: Can't install my 3 Huawei dongle software

Instead of taking cheap shots at us, why don't you do the obvious, pick up the phone and call "3"?
Its their kit, not ours and maybe they have an answer.
As for "3 website has not software on it for my E353 dongle" you didn't look too hard
Try this page http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.dll/,/?New,Kb=Mobile,Ts=Mobile,T=Device,Case=obj%282465%29
You want the one labelled "Drivers for all other Huawei dongles on Windows XP, Vista and 7 "

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Reply by: Dave C. PCIQ IT ProfessionalIT Professional in Nuneaton, CV11      2 May 2012 @ 23:08
RE: Can't install my 3 Huawei dongle software

I'm confident that every one of us could get your dongle working on your Sony laptop fairly quickly if we had both of them directly in front of us. Unfortunately that's not the case and the limiting factor in this kind of scenario tends to be the narrow bandwidth and inadequate feedback of the human-computer interface. Luckily there is a solution - you could raise a job request and one of us could visit to fix the problem first hand.

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Reply by: Craig W.      4 May 2012 @ 15:20
RE: Can't install my 3 Huawei dongle software

Gents. Please accept my apologies for being rude. It was a bad day. I thank you all for your support and help and will keep trying till I have it loaded. Soor again. You guys do a great job.

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Reply by: emily  w.      9 Sep 2012 @ 16:16
RE: Can't install my 3 Huawei dongle software

turn off avast! and it will work :) had same problem

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Reply by: paul h.      12 Oct 2012 @ 19:22
RE: Can't install my 3 Huawei dongle software

Instead of taking cheap shots at us, why don't you do the obvious, pick up the phone and call "3"?

Nice try, recommending this person call three in india so he/she can waste yet more money on one of their shoddy products. I have had the same issue with this dongle. Three tried to tell me my brand new laptop was at fault. Instead of being a bunch of cretinous know it alls, try designing software ad hardware that actually bloody works! Have a good look round, nobody is satisfied with your faulty items!

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      12 Oct 2012 @ 22:36
RE: Can't install my 3 Huawei dongle software

Paul

its not "our" shoddy items
ITS NOTHING TO DO WITH US.
We are not "3", we have no connection with "3" and nor do we want any.
We try to help people fix their computers, but for some reason the forum seesm to get a lot of people who think we have something to do with "3".
Well quite simply, we don't. And nor do we want anything to do with them.

If you've got a problem with a "3" product, speak to "3"

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Reply by: SP s.      20 Nov 2012 @ 09:01
RE: Can't install my 3 Huawei dongle software

I bought a dongle with a brand name of huawei in Sri Lanka. every time when it installe it re starts the computer and also it damage my internet explorer.pls help me or send me an original huawei dongle,Tks.my mobile - 0094772207744

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Reply by: Robin N. PCIQ IT ProfessionalIT Professional in Watchet, TA23      20 Nov 2012 @ 10:25
RE: Can't install my 3 Huawei dongle software

Your problem does not relate to the service provided by PCIQ, which is not an equipment manufacturer not bears any relationship to one. This forum exists solely to provide clues to those experiencing technical problems with the usage of their computers and has no responsibilty to replace anybody's faulty hardware.

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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      20 Nov 2012 @ 18:01
RE: Can't install my 3 Huawei dongle software

besides which... no one is going to be sending any free equipment to Sri Lanka
Go and talk to whoever you bought it from

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