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Topic:

Product key

Posted by: colin c.      15 Dec 2007 @ 18:32
Product key

I have recently purchased an Acer aspire SA90 desktop computer.
When trying to upgrade my Windows Vista, I am asked for a 'Product Key' -I have never received any product key when I purchased the computer.
There was no yellow sticker on my pc or any of the packaging.
Trying to contact Acer Computers is like trying to get blood out of a stone -they just keep playing music down the phone.
Do they have any technical staff to offer any after sales advice??

Reply by: Kevin D. PCIQ IT ProfessionalIT Professional in Bexley, DA5      18 Apr 2008 @ 12:37
RE: Product key

Hi Colin,

There should definitely be a COA license sticker with the product key on the side or the back of the case. If there isn't, this would be the first time I have seen that in 12 years! However, at the end of the day someone in the factory has to stick it to the case - so you never know.

You are looking for a code that is 25 digits long (numbers and letters) and each group of 5 digits is seperated by a dash.

Acer can be difficult to get hold of. It's best to try calling them outside of the busy lunchtime period. The contact number I have for Acer warranty is 0870 853 1000.

Another good point of contact will be the reseller that sold the PC to you. Have a chat with them and they may be able to help you.

I hope this helps.

Regards,

Kevin

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Reply by: Jon S.      23 Apr 2008 @ 01:23
RE: Product key

OK this is a stale thread, but there's a couple of points which need answering here. (1) based on recent personal experience Acer's tech support guys are pretty helpful. I can't say the same for the repairs they do, but the chaps in the call centre seem OK. (I had to rebuild from scratch the OS on the last machine one of my clients RMAd - it came back with totally corrupt s/w)
2) The machine comes preinstalled with one version of windows. This user appears to be trying to upgrade that to another version. If so the new version NEEDS A NEW CODE. The version on the side of the machine wont upgrade it - he needs to pay for an upgraded licence. My guess is he's running the Vista "upgrade anytime" disk that came with the machine without forking out nore cash.

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