Reviews for IT Support professional in Reading, RG7 - Steve B.

By Catherine H. - 15 Aug 11

By colin F. - 3 Jan 11

By Angela R. - 29 Dec 10

Mr Broughton did the work quickly and professionally.

By Jackie S. - 18 Aug 10

Login to iMac had failed due to an error with File Vault. Steve managed to get it up running again and retrieve a little of my file in just over an hour. A job well done. Thank you.

By Phillip T. - 7 Aug 10

Steve called me promtly and we chatted through the problem. He arrived on time and went through a comprehensive diagnostic to find the cause of the malfunction. I was very pleased that he got the PC going within the hour. It took a few more minutes to get things back to normal. Overall, a very good service. Steve was efficient and effective. He knows his stuff. Would recommend him to others and will request his services again. Thank you Steve!

By sian T. - 7 Jul 10

Steve solved our problem very quickly

By Janet R. - 5 Jul 10

He was very professional and responded quickly as promised. He was prepared with the proper part and installed it and verified it worked. He was able to provide a new lead with a UK plug to replace the US plug that appeared to be faulty as well. I suggested that the internal jumble of wires be re-secured, but he indicated that it wasn't necessary. However, soon after he left, a connector was bumping into the large side fan of the PC. I was able to secure the wires myself. All works well.

By Stephen W. - 30 Jun 10

Identified that issue was hardware and not software. Therefore I was covered under warranty and went back to provider

By sean G. - 23 Jun 10

Steve was very professional. He responded quickly to the request, came over near enough straight away, diagnosed the problem and took the laptop away to repair - bringing it back the night after as promised. I can't comment much on value for money as I haven't had to pay for this kind of thng before, but it was a reasonable price to pay to replace the hard drive.

By Paul Trevor B. - 28 Apr 10

Unfortunately I had to contact him about problems I am still having with my computer and in spite of an e-mail on the 1st April telling me he would, he has yet to get back to me.

By Les B. - 29 Mar 10

Steve was able to attend in <30 minutes. He carried out a thorough check in addition to resolving the problem.

By Felicity B. - 7 Feb 10

I found Steve very punctual, understanding and helpful. His advice was very valuable and I have asked Steve to come again to carry out more work on my computer. I will certainly recommend him to friends.

By lindsay G. - 17 Nov 09

By Robin B. - 14 Oct 09

Excellent service. Prompt response within five minutes of registering. Assessed problem over the phone quoted the job and stuck to the quote. Glad to have my computer working so quickly. Would thoroughly recommend Steve to my friends and family (or site users).

By Leon S. - 28 Aug 09

I have no problems with the quality of service, however £40.00 to clean a laptop cooling fan I feel is to much.

By Damian I. - 17 Jul 09

Called within 5 mins of e-mail
Arrived when specified
Polite and efficent.

By Irum A. - 29 Jun 09

By Paul H. - 20 May 09

Steve, was very courteous and professional. Unfortunately, he was unable to resolve the issue that I had with wireless connectivity to an iMac.

By Laurie N. - 25 Mar 09

Steve was very pleasant, but was not terribly au fait with Macs. He improved the situation, but one problem still remains - that of hanging. To be fair, it seemed to have been cured while he was still here, but it has returned.

By Heather B. - 26 Feb 09

Steve was extremely helpful in every way. He was very prompt and got my machine up and running in no time. He connected the computer to my home network so I have everything running just perfectly.

By Brenda S. - 17 Feb 09

Steve responded to my request within 3 hours and arrived on time the following day. He under stood the problem and quickly replaced the failing parts.

By Katie E. - 7 Feb 09

Although my computer had died Steve was very helpful and easy to work with

By Richard T. - 23 Jan 09

By Mark S. - 21 Jan 09

Very helpful, but felt he was not used to Macs.

By Angie R. - 7 Jan 09

By David L. - 1 Jan 09

Syeve reacted at very short notice on News Eve, fitting in a job for me that was extremely important to me and my Business. The System crash tookout my main Business PC, and from my end of life it was crisis time in that it needed rapid fixing. It turned out nor to be a run of the mill crash in some respects, but Steve took it in his stride, very flexible and knowledgeable on the topic. Its clear he has a solid genuinely Professional background, not a home grown enthusiast. A Gent, and no ladies on their own during a house call to do a PC fix need have any concerns. A good man who I would recommend to anyone.

By David T. - 4 Nov 08

Two faults were identified: hard disk was successfully repaired so that computer now starts OK; CD slot won't accept CDs – Steve faileed to repair permanently and called out under warranty advised purchase of external reader.

By Marianne B. - 31 Oct 08

Very happy indeed with the service and IT Professional .

By Mike A. - 30 Oct 08

By Lilly S. - 8 Oct 08

Steve had to come back the next day as my computer cover had been put back slightly wrongly but he was willing to come back and came early afternoon. Whilst he was with me the second time, he fixed a problem with my laptop which saved me having to get a new disk drive so I was pleased - he charged me 80 pounds for the 2 hours he was with me the second time, some of which though was putting the previous days error back on my desk top.

By William A. - 5 Oct 08

Steve got in contact almost as soon as I had made the request. He arrived on time and ran through different approaches to resolve the issue. The re-installation of XP took a long time and I wondered whether I should have done that myself. In the event, we needed a new graphics card which he had with him. In the end it all took around 2.5 hours and cost £170 (includng the new hardware). This seemed a lot compared to the cost of a new PC but then again we do now have a PC that is as good as new.

By Peter W. - 6 Sep 08

Steve took a lot of trouble to get to get to grips with a number of minor problems discovered that were no the original reson for the call out, but were none the less irritating me. They are all solved. Well done

By Syed Kashif A. - 14 Jul 08

A very genuine person. Only charged me for the work he did. Saved me atleast 60 pounds from another quote. Will use again if required. Highly Recommended.

By Pete L. - 17 Jun 08

called promptly to arrange appointment, gave a good idea of length of time to fix problem and guide price. Arrived at arranged time and provide very good service. I would use Steve again in future

By Tim W. - 13 Jun 08

Steve B. rang me within 15 minutes of my online request. He managed to sort my e-mail problems, together with a few other niggles, for which I
am very grateful.

By kenneth W. - 28 Apr 08

Steve B. the IT man was punctual and worked efficiently, restoring my computer to proper order Iwould give 100% for his work and personality, yours faithfully kawillmott.

By william G. - 31 Mar 08

By Joan M. - 1 Feb 08

By tracey G. - 20 Jun 07

By Judith W. - 2 May 07

He was very good and installed a lot of things on my computer, but only told me how much it all cost afterwards and it was more than I was expecting, but they were useful so I paid.

By Paula D. - 1 May 07

Steve obviously new what he was doing, he was friendly, kept me informed as to what was going on, gave me a few ideas to help with general PC maintenance & gave me confidence that he could not only fix the problem (& did) but do it as well as it could be done. Calm efficency.

IT Professional in Reading, RG7

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