Completed Job

Problem Summary:

Virus/Spy ware Removal

Customer's Description:

It seems as if my computer has quite a serious problem with it. I was using it normally just now and I noticed that the Kapersky symbol in the bottom right hand corner had an exclaimation mark warning next to it. I opened Kapersky and it said that my computer was at risk and required rebooting. I did that but when it did reboot I got the blue screen of death (I can't remember what the technical term is for that!). It rebooted itself automactically but just after the screen with 'Microsoft Corporation' at the bottom and the white outline rectangle with the green bars moving horizontally across it, the screen went blank as it would normally do (then normally the windows symbol would appear) but then it shut itself down automatically and rebooted itself again. I tried running it in safe mode with networking but again it shut itself down and rebooted itself. I tried starting windows normally but again the same thing happened. I then tried starting it using safe mode without networking but yet again the same thing happened. I have no idea what has caused this and prior to me clicking on Kapersky everything was fine (execpt for a warning Kapersky threw up from time to time which gave me the option to block something which didn't seem to otherwise have effected my computer). I would really be grateful if someone could take it away and have a look at as soon as you can and I hope it isn't a too serious of a problem. Please get back to me as soon as possible.

Customer:

Chris A.

Location:

Abingdon, OX13

Date of Request:

18 Oct 2010 @ 12:45

PCIQ IT Professional:

Customer Review: