Computer Repair and PC Support across the UK

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Completed Job

Problem Summary:


Customer's Description:

The system will not boot up. The error says a file /Windows/SYSTEM32/SYSTEM is missing. The error does not display fully on the screen I need to recover all files out of the “My Documents” area. One folder in My Documents titled “Paul” does not allow access. I can remove the hard disk from the computer and lodge it in an external hard drive. The drive then is readable. However, when attempting to copy the “My Documents/Paul folder from the external drive to another computer the error message of “Cannot copy NTUSER.DAT” is displayed and nothing is copied. My Virus killer thinks the folder is empty. The folder contains various personal documents CV’s photos etc which need to be recovered if possible.


Barrie W.


Manchester, M24

Date of Request:

4 Oct 2007 @ 18:26

PCIQ IT Professional:

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