Completed Job

Problem Summary:

General

Customer's Description:

Hi there, One of my external hard drives won't mount. It's a 500gig Western Digital and I'm running a macbook pro. Going into disc utility shows that the laptop can 'see' the external device...but the formated drive won't mount. It's connected via firewire (800). I've tried 'repair disc' and although it says it has successfully carried out a repair the disc still refuses to mount. I have some very important data on the drive and really want to ensure I follow the best route to retrieval.

Customer:

Marco v.

Location:

Sheffield, S12

Date of Request:

20 Jan 2010 @ 10:16

PCIQ IT Professional:

Customer Review: