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Completed Job

Problem Summary:	Software Related Issues
Customer's Description:	Laptop froze. Unable to reboot even in saf mode. Ran F10 recovery .. crashes during backup to external hard drive. Multiple attempts over 3-4 days
Customer:	Stephen W.
Location:	Hounslow, TW3
Date of Request:	28 Jun 2010 @ 10:26
PCIQ IT Professional:	Steve  B. Reading, RG7 41 Ratings 104 jobs
Customer Review:	By Stephen W. - 30 Jun 10 Identified that issue was hardware and not software. Therefore I was covered under warranty and went back to provider

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