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Topic:

HP slimline pavillion

Posted by: karen o.      16 Jan 2010 @ 16:49
HP slimline pavillion

I cant get my computer to play cds or dvds, I have accessed hardware faults and says there is not a problem and everything is working, any ideas
Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      16 Jan 2010 @ 17:12
RE: HP slimline pavillion

Can you hear the CD spinning in the drive? It may be that the drive has broken. They are fairly cheap and easy to replace.
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Reply by: karen u.      16 Jan 2010 @ 17:16
RE: HP slimline pavillion

thanks alan, yes I can hear the disc spinning
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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      16 Jan 2010 @ 20:06
RE: HP slimline pavillion

can you access the contents of the disks in windows explorer?

what I'm trying to et at is, is it simply that the disks do not autoplay, or is the machine physically not reading them?
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Reply by: karen .      17 Jan 2010 @ 16:41
RE: HP slimline pavillion

no cant access through explorer or windows media player x
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Reply by: Alan D. PCIQ IT ProfessionalIT Professional in Oakham, LE15      17 Jan 2010 @ 17:32
RE: HP slimline pavillion

Has the machine been dropped or knocked? It is possible that the drive has come loose from it's connection. They are usually held in by a single screw underneath, once that is removed, you can slide the drive out and reseat it. Otherwise, it sounds as if the laser has gone and the drive will need to be replaced. You should be able to get a slimline DVD RW drive for about £25-30.
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Reply by: Vinay M. PCIQ IT ProfessionalIT Professional in Swindon, SN6      17 Jan 2010 @ 18:06
RE: HP slimline pavillion

Can you see the DVD Drive in Explorer / My Computer?
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Reply by: karen .      18 Jan 2010 @ 09:58
RE: HP slimline pavillion

thanks guys, I can go to my computer and click on the dvd drive and the disc drawer opens, sorry im a bit basic
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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      18 Jan 2010 @ 10:03
RE: HP slimline pavillion

in that case its probably a failed drive
time to replace it
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