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3 Dongle - works for 2mins then dead but still connected?

Posted by: Neil R.      13 May 2011 @ 10:00
3 Dongle - works for 2mins then dead but still connected?

Everyone says that they have "disconnection" problems but mine is still connected with the blue light on but no internet?
It works pefect for 2 mins then goes dead, ping test times out. Disconnect, reconnect, works fine for 2 mins then times out again?
I'm lost with this. I thought it was norton 360 issue but seems to do the same on my other laptop without norton?


Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      13 May 2011 @ 10:11
RE: 3 Dongle - works for 2mins then dead but still connected?

probably faulty
As we've said before on so many threads on this forum - speak to "3"
its their hardware and they should know how to fix it
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Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      13 May 2011 @ 12:14
RE: 3 Dongle - works for 2mins then dead but still connected?

Anything that works for a little while, stops but works again (for a little while) when you restart has the symptoms of a hardware component that is overheating - but which manages to cool down enough to work for a short while if it is powered-down. Given that your dongle does this on two different computers it is very likely to be a hardware fault inside the dongle, as Jon said.
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Reply by:  .      13 May 2011 @ 14:21
RE: 3 Dongle - works for 2mins then dead but still connected?

it's actually the mother in laws, i'm fixing it for her. Apparently this is already the 2nd dongle. when they sent out the new dongle they asked her if it was getting hot. but 2 in a row sounds weird unless there's a dodgy batch?
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Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      13 May 2011 @ 14:38
RE: 3 Dongle - works for 2mins then dead but still connected?

could be
or it could be the USB port on her PC is faulty and putting out too much voltage, which could damage the dongle. Unlikely though

Are you using it plugged directly into the computer or through a hub? DON'T use a hub
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