3 connect mobile broadband

Hi whenever I seem to connect my 3 dongle into my laptop it keeps coming up as 'A device has malfunctioned please disconnect' It used to work fine and only recently it has started acting up. I have since then restored the laptop and now the 3 connect software has gone and it won't upload from the dongle itself. Is anyone able to help

1) why did you "restore" the computer? what went wrong to make you do this?
2) have you tried the dongle on another USB port? or another PC?
3) what version of windows are you running? How did you "restroe" it? After restoring have you installed any service packs or other updates?

I always hear alarm bells when people say they "restored" their computer. Could it be that you loaded a version of Windows XP prior to Service Pack 2 and have not updated it back to SP2 (indeed SP3 is the current service pack)?

well what happened was computer was starting to freeze up all the time after i restored the computer it started running alot smother and i dont no it just started saying device malfunctioned even up until now. its windows XP home edition. well this is the thing theres only one usb port on the laptop. Well when I say restore I restored it to an earlier point. Also I havent a clue what service pack I got

" only one usb port on the laptop "
This is beginning to sound worse. How old is this machine and what model is it? "Only one" USB port suggests a very early USB1 chipset - and they could be as temperamental as anything, may need special patch drivers to get going
Question: Does anything else work in that USB port?

" Also I havent a clue what service pack I got"

Right click My Computer and select Properties. The window that opens will tell you the service pack.

yer it does, cameras and phones work in the port. its an old dell latitude i think.

windows XP professional - version 2002
service pack 2

Hi Jamie,

If you got service pack 2 on your system.My suggestion is upgrade the Xp to services pack 3 first.And then try to use 3 dongle.

Please let us know the outcome.

" its an old dell latitude i think. "
can you be more specific? Is there a model number on it?

I have had my connect3 for 5 Month but have just lost the dongle is there anything I can do or do I need to buy a new one?

we cannot answer that
you should speak to your network provider - if only to ensure you don't get billed for its ongoing use by whoever now has it

Jamie, these "3" dongles seem to be notorious for not working properly and numerous posts to this forum will testify to that. When you say "it used to work" and then say that all your other USB devices work in that single socket then straight away I suspect another mafunctioning dongle. Demand a replacement from "3".

hi
my mother in law is having the same malfunction problem and she has barely used hers, we took it to th3e three shop and it mysteriously worked on there laptops in store