Computer Repair and PC Support across the UK

IT Professional Login or Register/Info

As Featured in the Guardian

Free Computer Support Forum

Internet Related Issues

Topic:

3 dongle fault

Posted by: JOE H.      26 Jun 2010 @ 18:01
3 dongle fault

Hi,i use my 3 dongle on my laptop,the problem is after maybe 20mins of use all of a sudden my laptop freezes,i am vista,the only way to try again is to turn it of then reboot,any ideas,thaxs
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      26 Jun 2010 @ 19:47
RE: 3 dongle fault

check the machine for worms viruses etc
does the machine do this if you don't have the dongle in?

from previous posts there seems to be a possible trend in some of these dongles drawing too much power from the USB port and causing overheating (and potentially burnout), but this is only a suspicion
You should speak to the "3" support team and see what they say: after all it is their kit, and you have a contract with them
20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful 		Report this post
Reply by: JOE H.      27 Jun 2010 @ 06:56
RE: 3 dongle fault

no,my laptop works fine until i put the dongle in,when im at home i connect to our router no probs & it works fine,i can only presume it dosent like the dongle.if i uninstall then reinstall it seems to do the trick for a short time.
20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful 		Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      27 Jun 2010 @ 10:10
RE: 3 dongle fault

then speak to "3"
you have to assume its a fault with the dongle
20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful 		Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      27 Jun 2010 @ 13:50
RE: 3 dongle fault

Well either it is the dongle hardware that is at fault or there is a clash between the dongle software and some other software running on your computer. If possible, try the dongle on another computer. It it has the same problem there then you KNOW it is the dongle and you can complain to "3".
20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful 		Report this post
Reply by: joe h.      28 Jun 2010 @ 18:36
RE: 3 dongle fault

thanxs for that i will try when im home at weekend,will keep you posted
20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful 		Report this post
Reply by: nicola  s.      31 Jul 2010 @ 10:29
RE: 3 dongle fault

my 3 dongle is sayin ive got to top up its suspose to be free years internet so i dont know what im suspose to do
20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful 		Report this post
Reply by: Alan B. PCIQ IT ProfessionalIT Professional in Cambridge, CB22      31 Jul 2010 @ 17:49
RE: 3 dongle fault

You're "suspose" (supposed) to contact 3. Yours is a contractual problem, a computer support forum cannot help.
20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful 		Report this post
Reply by: Jon S. PCIQ IT ProfessionalIT Professional in Morecambe, LA3      31 Jul 2010 @ 18:44
RE: 3 dongle fault

and it bears repeating yet again

WE ARE NOTHING TO DO WITH "3"

anyone with an issue with a "3" dongle should speak to "3". Especially contractual problems such as this
20 of 38 people found the above post helpful
Was this post helpful?  I thought this post was helpful  I thought this post was not helpful 		Report this post

Do you need computer support?